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Why do I need to enter my exact address?

MACK Web Agency

GRANTS PASS, OREGON

 

THE CHALLENGE

MACK Web Agency co-founder Aaron Kelly has run a variety of small businesses, and he understands the pressures small business owners face, including creating a strong online web presence. Along the way, Kelly collaborated with partner Michael Culton on website design projects. In 2017, they launched the MACK Web Agency to serve small and medium-sized businesses in Southern Oregon. Kelly handles sales and customer relations while Culton leads web design. Together, they help business owners create great online user experiences at a reasonable cost. MACK delivers everything from consultation services, social media strategy, advertising campaigns, and search engine optimization to full mobile-friendly website design services. 

With competition from local and national online marketing firms, and more businesses creating their own websites, MACK had to stand out from the crowd with services that add value and drive their customers’ profitability. In addition to web design and online marketing, MACK also offers complete backend services, including ongoing consultations, social media support, backup and 24/7 tech support for their web services. Because their business is internet-based, MACK requires fast, always available internet and phone services they can access anywhere, so that anytime a customer has a problem, MACK is there to take the call.

 

THE SOLUTION

Experience is a great educator. Kelly already used Spectrum Business internet and phone services for another business, so when the time came to choose a provider for MACK, the decision was an easy one. With high-speed internet and superior bandwidth from Spectrum Business, MACK can confidently build business websites that rely on 24-hour availability. And with Wi-Fi from Spectrum Business, the MACK team can connect to the internet from any device. “In our business, we’re constantly online developing and upgrading websites, performing quality assurance, and researching new trends. Without a fast, reliable service, we wouldn’t have customers. You need high-speed, reliable internet to be relevant in today’s business world,” said Kelly.

Happy customers are the best customers—and being available to help with any question or concern is important at MACK. Reliable phone services with advanced business capabilities are essential to the business. Team members are on calls all day, providing guidance and technical support. “Being available for clients at any time, day or night, is very important to our customers. With Spectrum Business phone service, I can click a button to activate call-forwarding and receive business calls directly on my cell phone, so I can talk to customers while I’m in line at a store or in bed at 3:00 in the morning,” said Kelly.

 

THE RESULT

It’s working. With reliable, high-speed internet, MACK Web Agency can confidently keep its customers’ sites current, run tests and social media analytics, provide remote on-screen support, and more. With crystal clear phone service, call forwarding and other capabilities, customers can always reach MACK for immediate support. “Spectrum Business internet and phone services are vital to our business. We’ve never had slow internet, poor quality connections or delays during phone conversations—and that reflects on our business,” said Kelly.

Kelly is also happy with the customer service MACK receives. “Spectrum Business provides the best customer service I’ve ever experienced. The fact that I can talk to someone in the U.S. who can solve issues on the spot is a huge benefit. You can’t put a price on that,” said Kelly. Today, the MACK team is preparing to offer a series of online training courses for small business owners. With Spectrum Business providing fast, stable and reliable services, they’ll be well-prepared to offer full online classes.

 

"If you’re in business today, you need the high-speed, stability and reliability that Spectrum Business delivers at a price that small business owners can afford."
Aaron Kelly
CO-OWNER
Featured Small Business Offers
Business Bundle
Internet & WiFi
$44.99 /mo when bundled*

FREE email, domain name, security suite, backup and modem

FREE WiFi for your customers^

Phone
$29.99 /mo per line**

FREE unlimited local and long distance calling

FREE 30+ advanced business calling features

More Details

Spectrum Business Internet

Fast reliable internet to boost your productivity

Fastest starting speeds for the price

Free WiFi for your customers^

No added taxes or hidden fees

No contracts

Spectrum Business Phone

Reliable, crystal-clear phone service backed by 24/7/365 support

Includes Voicemail, Caller ID, Call Forwarding, Hunt Groups and more

No added taxes or hidden fees

No contracts

Limited-time offer; subject to change. Qualified new business customers only. Must not have subscribed to applicable services w/ in the last 30 days & have no outstanding obligation to Charter. *$44.99 Internet offer is for 12 mos. when bundled w/ TV or Voice & incl. Spectrum Business Internet. Internet speed may not be avail. in all areas. Actual speeds may vary. Spectrum Internet modem is req'd & included in price; Internet taxes are included in price except where req'd by law (TX, WI, NM, OH & WV). **$29.99 Voice offer is for 12 mos. & incl. one business phone line w/ unlimited local & long distance w/ in the U.S., Puerto Rico, & Canada. Taxes, fees, & surcharges included. Other Phone services may have applicable taxes & fees. †Speed comparison based on Spectrum Business Internet & comparably priced 25Mbps DSL Internet (downloads only) from other providers in Spectrum markets, as indicated on providers' websites as of 8/4/17. ^Free WiFi incl. Spectrum WiFi service (public WiFi) & is only avail. for businesses w/ public seating or lobby area. Free WiFi not avail. in all areas. Standard pricing applies after promo. period. Services subject to all applicable service terms & conditions, which are subject to change. Services & promo. offers not avail. in all areas. Installation & other equipment taxes & fees may apply. Restrictions apply. Call for details.

Business Triple Play
Internet & WiFi
$49.99 /mo when bundled*

FREE email, domain name, security suite, backup and modem

FREE WiFi for your customers^

Phone
$29.99 /mo per line**

FREE unlimited local and long distance calling

FREE 30+ advanced business calling features

TV
$24.99 /mo when bundled‡

FREE HD and 45+ channels

Reliable signal that won't be affected by weather

More Details

Spectrum Business Internet

Fast reliable internet to boost your productivity

Fastest starting speeds for the price

Free WiFi for your customers^

No added taxes or hidden fees

No contracts

Spectrum Business Phone

Reliable, crystal-clear phone service backed by 24/7/365 support

Includes Voicemail, Caller ID, Call Forwarding, Hunt Groups and more

No added taxes or hidden fees

No contracts

Spectrum Business TV

FREE local channels included

Crystal-clear HD picture and sound

Reliable in any weather, unlike satellite

No contracts

Limited-time offer; subject to change. Qualified new business customers only. Must not have subscribed to applicable services w/ in the last 30 days & have no outstanding obligation to Charter. *$44.99 Internet offer is for 12 mos. when bundled w/ TV or Voice & incl. Spectrum Business Internet. Internet speed may not be avail. in all areas. Actual speeds may vary. Spectrum Internet modem is req'd & included in price; Internet taxes are included in price except where req'd by law (TX, WI, NM, OH & WV). **$29.99 Voice offer is for 12 mos. & incl. one business phone line w/ unlimited local & long distance w/ in the U.S., Puerto Rico, & Canada. Taxes, fees, & surcharges included. Other Phone services may have applicable taxes & fees. ‡$24.99 TV offer is for 12 mos. when bundled w/ Internet or Voice & incl. Spectrum Business TV. TV equipment req'd & is extra. Applicable TV taxes & fees may apply. Number of channels may vary. †Speed comparison based on Spectrum Business Internet & comparably priced 25Mbps DSL Internet (downloads only) from other providers in Spectrum markets, as indicated on providers' websites as of 8/4/17. ^Free WiFi incl. Spectrum WiFi service (public WiFi) & is only avail. for businesses w/ public seating or lobby area. Free WiFi not avail. in all areas. Standard pricing applies after promo. period. Services subject to all applicable service terms & conditions, which are subject to change. Services & promo. offers not avail. in all areas. Installation & other equipment taxes & fees may apply. Restrictions apply. Call for details.