Paw Beach Pet Resort
WILMINGTON, NORTH CAROLINA
Karen Simmons has mastered the art of five-star treatment at her luxurious resort. Her guests are offered handmade gourmet treats, salon services and a saltwater pool, among other amenities. But her clientele isn’t what you might expect – they’re mostly dogs. Simmons owns Paw Beach Pet Resort in Wilmington, North Carolina, a quality interactive dog daycare and luxury pet lodge.
The resort boasts more than 60 private canine luxury suites and a special feline section they call “Katmandu,” along with a staff of 25 trained animal care professionals. In addition to providing great care for its guests, Simmons and her staff wanted to allow people to remotely watch their pets play at the facility, which required high-speed internet connectivity. She also needed high-speed internet to power the business’s day-to-day operations, whether emailing employee schedules or uploading doggie “vacation postcards” to Paw Beach Resort’s social media channels. Reliable phone services were also required to field reservation calls, contact animal care partners and provide status updates on guests.
Spectrum Business internet lets Simmons use high-bandwidth applications such as live webcam streaming so that pets’ parents can remotely watch their animals at play. With Spectrum Business high-speed connectivity, she has the speed and 24x7 availability she needs for streaming video, sending employee communications, social media uploads and more.
The company’s three Spectrum Business phone lines make it easy for employees to handle reservations, contact partners and provide pet owners with information about their dogs and cats. The solution is ideal for winning the trust of clients and keeping the business operating smoothly.
Simmons explained that bundling her phone and internet services, receiving a single bill and having a single point of contact “make [her] processes even speedier.” Because Paw Beach Pet Resort depends on Spectrum Business services to provide reliable connectivity services, they are free to focus their attention on providing the highest quality pet care experience possible. When they transitioned from a slower internet service provider, employees and clients alike immediately noticed the vast improvements in the quality of their live webcam feeds.
“When we switched, literally within half an hour, one of our clients posted on social media, ‘The new webcams are great’ – she thought we’d changed the cameras. With the new speed, the dogs look like they do in real life now. She of course didn’t realize that it was in fact due to switching to Spectrum Business phone services.”