Pedego Electric Bikes of Greater Long Beach
SEAL BEACH, CALIFORNIA
When Brian Ballard and Beth Black opened their electric bike shop in 2013, their mission was simple: to share the joy of riding with others. With a desire to make biking as accessible to as many in the community as possible, the pair opened Pedego Electric Bikes of Greater Long Beach in Seal Beach, California.
When it came to getting the word out about electric biking, Ballard and Beck needed fast internet service with plenty of bandwidth to support their website. For example, they needed the ability to multitask, helping several people simultaneously, while using the internet. “Someone might be working with a clerk to go through the cash register, and another customer wants to see pictures of the bike and another wants to see video,” said Black.
To support its customer’s needs in-store and online, Pedego Electric Bikes of Greater Long Beach wanted to upload large video files to its website and help customers create their own custom bike designs on tablets in the store or post on social media. But without high-speed internet, uploading large files and creating new designs would be difficult and time consuming for waiting customers.
With Spectrum Business high-speed internet powering its website and in-store services, Pedego Electric Bikes of Greater Long Beach was soon attracting a wide range of customers. “We have people in their twenties and people all the way up to 82 years old. We have people that haven’t biked in a long time who’ve been afraid to get back on a bicycle,” said Ballard. “These bicycles get people on bikes to have fun again, they feel like a kid again.”
Spectrum Business high-speed internet also provides employees with the ability to multitask. They can upload large video files and images and help customers design bikes—all without impacting internet performance. “The high-speed internet allows us to be more efficient because fun doesn’t wait in line,” said Black.
Pedego Electric Bikes of Greater Long Beach also relies on Spectrum Business phone services to connect with vendors and customers throughout the country. Spectrum Business made it easy to add a second phone line, which is used for secure authorization of security deposits from rental customers.
Prompt and courteous customer service is only one of the many reasons Ballard and Black said they recommend Spectrum Business to other small businesses. The pair said their highly reliable services were “monumental” in helping Pedego Electric Bikes of Greater Long Beach get started, and in continuing to expand their presence in Southern California and beyond.