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Pop Karma

NEW YORK CITY, NEW YORK

 

THE CHALLENGE

The idea of “karma” – that all actions have consequences – is one that Jean Tsai firmly believes in. The foods that people consume are no exception to this rule, says Tsai, so the lifelong snacker and self-proclaimed “junk food junkie” went on a mission to develop a snack that is healthy and delicious.

“I knew that I wanted a snack that was healthy with ingredients that could be naturally produced,” said Tsai. “Popcorn is a wonderful canvas. It’s a whole food. All you have to do is blow hot air on it, and then you have a great snack. You can build a lot of flavors.”

Tsai opened her first Pop Karma store in 2012, and has since expanded into two successful storefronts located on the Lower East Side and at Fulton Center in New York City. Having two brick-and-mortar stores as well as an online store presented several challenges for Tsai. For example, she needed reliable phone services to ensure that she never missed an order. 

Tsai wanted high-speed, reliable internet to provide a live webcam feed from both physical stores, so she could monitor store traffic and inventory levels to keep the business running smoothly.  Also, she needed the bandwidth and 24x7 connectivity to efficiently manage Pop Karma’s social media, email, marketing, inventory and online store.

“Our online store is a critical component of what we do. We ship nationally, and our high-speed internet is important for that in terms of just making sure we are on top all of our orders,” said Tsai.

 

THE SOLUTION

Spectrum Business helps her “be in two places at one time,” said Tsai. With Spectrum Business phone service and voicemail, she can be out on a catering job or between store locations and still receive and fulfill every order. And with Spectrum Business high-speed internet, she can watch her stores’ webcam feeds anytime from anywhere and keep an eye on store activities and inventory. 

Spectrum Business high-speed internet also provides the bandwidth she needs to keep her online store always available for her corporate and out-of-town customers. And she can easily keep Pop Karma’s social media updated with new offers and events, exchange emails with vendors and customers, and manage shipping and inventory.

 

THE RESULT

Tsai says Spectrum Business has been by her side from the very beginning and were “definitely the most hands-on and responsive,” as she prepared to open each store. “Having people call you back – that was a nice thing,” explains Tsai. “They were very professional.”

Since then, Spectrum Business has provided the technology and service to help Tsai successfully manage all her business needs – both brick and mortar and online. By bundling high-speed internet, Wi-Fi LAN, and phone services from Spectrum Business at both stores, Tsai is able to spend less time paying bills, and more time staying ahead of customer needs.

 

"Technology is so important to us in maintaining communication between our two locations. We needed a reliable provider, which is why we chose Spectrum Business."
Jean Tsai
PRESIDENT
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Limited-time offer; subject to change. Qualified new business customers only. Must not have subscribed to applicable services w/ in the last 30 days & have no outstanding obligation to Charter. *$44.99 Internet offer is for 12 mos. when bundled w/ TV or Voice & incl. Spectrum Business Internet. Internet speed may not be avail. in all areas. Actual speeds may vary. Spectrum Internet modem is req'd & included in price; Internet taxes are included in price except where req'd by law (TX, WI, NM, OH & WV). **$29.99 Voice offer is for 12 mos. & incl. one business phone line w/ unlimited local & long distance w/ in the U.S., Puerto Rico, & Canada. Taxes, fees, & surcharges included. Other Phone services may have applicable taxes & fees. †Speed comparison based on Spectrum Business Internet & comparably priced 25Mbps DSL Internet (downloads only) from other providers in Spectrum markets, as indicated on providers' websites as of 8/4/17. ^Free WiFi incl. Spectrum WiFi service (public WiFi) & is only avail. for businesses w/ public seating or lobby area. Free WiFi not avail. in all areas. Standard pricing applies after promo. period. Services subject to all applicable service terms & conditions, which are subject to change. Services & promo. offers not avail. in all areas. Installation & other equipment taxes & fees may apply. Restrictions apply. Call for details.

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Spectrum Business Internet

Fast reliable internet to boost your productivity

Fastest starting speeds for the price

Free WiFi for your customers^

No added taxes or hidden fees

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Spectrum Business Phone

Reliable, crystal-clear phone service backed by 24/7/365 support

Includes Voicemail, Caller ID, Call Forwarding, Hunt Groups and more

No added taxes or hidden fees

No contracts

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Limited-time offer; subject to change. Qualified new business customers only. Must not have subscribed to applicable services w/ in the last 30 days & have no outstanding obligation to Charter. *$44.99 Internet offer is for 12 mos. when bundled w/ TV or Voice & incl. Spectrum Business Internet. Internet speed may not be avail. in all areas. Actual speeds may vary. Spectrum Internet modem is req'd & included in price; Internet taxes are included in price except where req'd by law (TX, WI, NM, OH & WV). **$29.99 Voice offer is for 12 mos. & incl. one business phone line w/ unlimited local & long distance w/ in the U.S., Puerto Rico, & Canada. Taxes, fees, & surcharges included. Other Phone services may have applicable taxes & fees. ‡$24.99 TV offer is for 12 mos. when bundled w/ Internet or Voice & incl. Spectrum Business TV. TV equipment req'd & is extra. Applicable TV taxes & fees may apply. Number of channels may vary. †Speed comparison based on Spectrum Business Internet & comparably priced 25Mbps DSL Internet (downloads only) from other providers in Spectrum markets, as indicated on providers' websites as of 8/4/17. ^Free WiFi incl. Spectrum WiFi service (public WiFi) & is only avail. for businesses w/ public seating or lobby area. Free WiFi not avail. in all areas. Standard pricing applies after promo. period. Services subject to all applicable service terms & conditions, which are subject to change. Services & promo. offers not avail. in all areas. Installation & other equipment taxes & fees may apply. Restrictions apply. Call for details.