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Yamaha of Cucamonga, Inc

RANCHO CUCAMONGA, CALIFORNIA

 

THE CHALLENGE

Speed and performance have always been a driving force for Yamaha of Cucamonga, Inc., a certified dealer of Yamaha motorcycles, scooters, ATVs, and generators with a 2,500-square-foot retail store and repair center in Ranch Cucamonga, California. While business was revving along strongly, President Jay Conaway recently decided the store’s telecommunications also needed to come up to speed.

His first goal was to add TV displays for the main showroom floor and in customer waiting room areas. There were also problems with Yamaha of Cucamonga’s existing telecommunications services. The mission-critical DSL broadband connection was prone to service outages, and with nearly all his inventory and vendor orders managed online and $40,000 monthly in online sales, there was no room for unplanned downtime. Inside the store, the data connection feeds 13 sales workstations and the store’s main server, so high-speed connections were critical to business operations.

In addition, it was sometimes difficult to hear customers on the frequently static-filled voice lines. All of that led Conaway to evaluate his entire telecommunications strategy and explore whether he could also improve his telephone and internet service with a triple-play bundle from a local cable provider. 

 

THE SOLUTION

As luck would have it, a Spectrum Business representative called. The representative quickly provided Conaway with an offer that included TV service, five business phone lines, and high-speed internet service. “It just made sense. We put the package together and looked at the cost savings, and it just made sense to do it,” said Conway. 

With the contract signed, the next step was the transition from local telephone service to Spectrum Business. A Spectrum Business technician came out and installed the voice, video, and data connections, and it was up and running that same day. For a business that deals in fast machines, that quick turnaround was nevertheless surprising for Conaway. “It went flawlessly — I was amazed. It didn’t really cause me downtime with the business,” said Conaway. “They flipped the switch and it was switched over. It was that easy.” 

On top of that, the weekend following the installation, Conaway decided to make some long-needed upgrades to the building, which was built sometime in the late 1800s and had phone wiring to match. After replacing all the internal wiring and phone lines, Conaway found the Spectrum Business voice, video and data services weathered the upgrade without a hitch.

 

THE RESULT

Fast installation was followed by reliable, high-quality service. Right off the bat, Conaway noticed a marked improvement every time he picked up the phone. “The clarity on the phone was much better than before,” said Conaway. “We used to have a lot of interference and static, and when the wind blew, the phone lines would move back and forth and create all kinds of interference problems. Now the phones are crystal clear, and it’s quite noticeable on our end just listening to a customer – it’s much easier to hear them.”

Perhaps more importantly, Spectrum Business high-speed internet service has proven far more reliable compared to their old DSL line. “We had quite a lot of outages with the DSL service,” said Conaway. The Spectrum Business internet service is not only faster, “but it is far more reliable.” That is crucial, given how internet-dependent Conaway’s business has become. “You really, literally, cannot run my business any more without a high-speed connection. So, when it goes offline, we’re down,” said Conaway. “The reliability of that service is actually, from my perspective, almost more important than the speed.”

The great connections also extend to the customer support provided by Spectrum Business. “Spectrum Business has been great to work with,” Conaway said. The service has been so good that Conaway is now in the process of switching his 800-toll-free call service from the local phone company to Spectrum Business. With that, he expects to further drop his service costs. “Once that moves over to Spectrum Business, I anticipate a 50 percent savings over what I was paying before,” said Conaway.

Not surprisingly, Conaway also doesn’t hesitate to recommend Spectrum Business for voice, video and data. “I am a creature of habit, so I don’t like change. If I was talking to someone like myself, I would say don’t stress over it – just do it, because it’s trouble free, it’s hands free, and you won’t have to worry about it,” said Conaway. “

 

"Our high-speed internet, phone and cable TV services have been up and functional without a single problem. And I’m totally satisfied. Moving to Spectrum Business is really a no-brainer."
Jay Conaway
PRESIDENT
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