WILMINGTON, NORTH CAROLINA
Whether it’s the refined quality of her own print products or the “can do” spirit of her all-female staff, Joanna Puritz has high standards for every facet of her printing and design business. Seeking to offer superior print options, Puritz began PrintWorks in Wilmington, North Carolina.
PrintWorks serves clientele both locally and across the country. Just as she demands excellence from her printing business, Puritz expects the same level of quality from her telecommunications provider. PrintWorks needed reliable, high-speed internet to manage large image files they receive and send daily, such as logos, artwork and other high-resolution files. Puritz wanted a communications provider as fast-moving and as flexible as her team at PrintWorks.
When she became dissatisfied with her service provider, she turned to Spectrum Business for reliable communications solutions. “Reliability is so important because we are a very personalized business,” said Puritz.
Since then, PrintWorks has relied on Spectrum Business internet and phone services to help power its daily operations, so Puritz and her team can focus on the personalized service they’re known for. Now, the company has the high-speed connectivity it needs to easily send and receive huge image files and keep pace with client revisions, approvals and special requests.
Spectrum Business also provides dependable phone service, which is vital for staying in touch with clients through every step of the design and print process—from initial price quote to final delivery.
The partnership with Spectrum Business has been easy, Puritz said, from the initial installation process when they switched to the proactive phone calls from her Spectrum Business account representative to ensure the services were running smoothly.
“They installed all the equipment in a professional manner,” said Puritz. “It was so fast. We were not down, and they stayed until everything was up and running.” Puritz also noted the peace of mind she has knowing technical support is just a phone call away—though she’s never had to use it.