30-Day Customer Satisfaction Guarantee
We are committed to keeping your business powered and running smoothly. But if you aren't completely satisfied with our services within the first 30 days, we'll refund your money.
Spectrum Business will offer customers a refund if they aren't completely satisfied with services within the first 30 days.
Guarantee applies only to Monthly Service Fees for new Spectrum Business™ customers.
Current customers adding a new level of subscription service qualify to receive a refund or credit only on those newly added services. Refunds and credits will be issued for the newly added subscription services only.
Installation fees will not be refunded.
In no event shall the refund or credit exceed $500. Only 30 days of service will be refunded or credited.
Limited to one refund or credit per customer.
Spectrum will not release the refund or credit to the customer until any equipment associated with the new contract has been returned to Spectrum.
Customer must request a refund or credit within 45 days of service installation (the Turn-Up Date). Early Termination Fees will not apply if customer has notified Spectrum of its election to terminate pursuant to this Guarantee and the applicable service(s) are disconnected within 45 days of the Turn-Up Date.
30-Day customer satisfaction guarantee is for Internet, Voice, and TV only and does not apply to Spectrum mobile. For more details, please click here